Third Party Maintenance
Companies are facing difficult decisions as they try to reduce their Capital Expenditures (CAPEX) and Operational Expenditure (OPEX) by consolidate their data centers, reducing data structures and infrastructure cost. Many IT Departments are being mandated to reduce costs, sometimes 30 - 50%, without sacrificing on service levels.

EFN Enterprises (EFN) is a proven technical computing provider with 30 years of experience in solving complex business problems. EFN Enterprises Management works with Senior Executives to understand their current and future requirements within their organization.

Our support partners are strategically located nationwide; we focus on centralized and de-centralized heterogeneous data centers infrastructure. EFN can assist your organization in cost reduction by offer them a single source, multi vendor service level plan when it comes to IT Maintenance. Our nationwide coverage can help enterprises customers with multiple sites consolidate under one contract for comprehensive single source contract which can reduce their OPEX cost. In addition, this nationwide coverage helps ensure that a spare replacement part is close by.

Our partners have an average of 10 years of industry experience. Our Support Engineers receive continuous training on the latest hardware and software enhancements. Additionally, nearly 50% of EFN’s Partners delivery personnel with United States (US) Government security clearances which may be a requirement to support customers in the US or other foreign government and or military. Getting security clearance is sometimes a long and arduous process, but you no longer have to delay accessing these accounts because chances are EFN’s Partners are already there to assist you.

EFN’s Multi Vendor Service Levels on Wide Variety of Supported Operating Systems and Hardware:

Partial list equipment and operating systems that can be covered under our maintenance plans include:

EFN’s Multi Vendor Service Levels:

  1. Mission Critical - This service is for customers that demand maximum availability. This level of support works around the clock to provide you with rapid recovery in the event of a system failure.
    1. Help desk support available 24 hours a day, 7 days a week.
    2. On-site hours of coverage are 24 hours a day, 7 days a week, and 365 days a year » on-site response within 4 hours of part arriving on site.
    3. Dedicated technical support account manager, real-time access to call activity.
  2. Business Critical - This service is for customers who need high availability for key business systems.
    1. Help desk support available 24 hours a day,5 days/week
    2. On-site hours of coverage are 8am to 8pm site's local time, Monday - Friday on-site response within 4 hours of part arriving on site.
    3. Dedicated technical support account manager, real-time access to call activity
  3. Basic System Support - Next Business Day (NBD) On-site Service.
    1. This service is for customers who want to take advantage of certified technical skills as well as quick turnaround on parts with an economical price tag. EFN will provide help desk support and "like" equipment replacement by the next business day.
    2. Help desk support available 8am to 8pm ESTMonday - Friday.
    3. On-site hours of coverage are 8arn to 5pm site's local time, Monday - Friday
    4. On-site response by the next business day
    5. Dedicated technical support account manager, real-time access to call activity
  4. Parts Logistics for Self-Service - Next business day advanced parts replacement with detailed instruction shipped with and/or offered via e-mail regarding replacement of the part. With these instructions accompanied by help desk:
    1. Support availability during normal hours, the customer removes the faulty part and replaces it with the new part. This service is designed for customers who need high availability of parts for systems, but have technical personnel at their site.
    2. Help desk support available 8am to 5pm est., Monday - Friday.
    3. Dedicated technical support account manager and call center/support center.
    4. Site activity reports by different criteria available by request.
    We welcome the opportunity to follow-up with you to check your availability for a meeting so that we can discuss in details how EFN can assist your organization in providing a quote on Multi-Year Service Maintenance Contracts for your company.

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